Your Fast Business IT Support Service
Do you require immediate professional IT support for your small business?
Avoid downtime and keep everything running at optimal levels with our fast, local IT support service.
Or Call 1800 115 795
Once we have solved your support needs, why not take a proactive approach with our ongoing managed IT service?
Safeguard your business environment
Comprehensive IT and Communications
Telstra Managed Services
Maintenance and Support
Get more than just a ‘help desk’. Get a trusted technology partner
Get help from a certified Microsoft Cloud Solution Provider
Take full advantage of our expertise in the full range of Microsoft products as well as all forms of infrastructure, from on-premise server solution to cloud-hosted virtual servers and everything in between
IT SUPPORT SERVICES INCLUDE:
- User Account Management
- Physical server monitoring and maintenance
- Virtual Servers monitoring and maintenance
- Security Patch Management
- Client Network Configuration Management
- 24×7 Workstation Monitoring
- Disk Space Usage Management
- System Administration Support
- Microsoft Cloud License Management
- Server Backup Monitoring
- Disaster Recovery (DR)
- Third Party Software Support Coordination
- New User deployment (user creation, email setup on devices, system access)
- Change Management
Make sure your system is maintained for optimum usage
You’ll have access to our Mitel and LG-certified technicians with years of experience in servicing communication system
COMMUNICATION SERVICES INCLUDE:
- Preventive maintenance including periodic remote login and download of system diagnostic
- Software assurance including running updates as they become available
- Third Party Software Support Coordination
- Priority response in the event of critical fault/system failure
- Warranty processing and management including courier fees
- System administration which can be used for: configuration changes, reprogramming, supporting new users, fault resolution
Keep your Telstra telecoms & costs running smoothly
Get support for your day-to-day management of telecommunications services such as mobiles, fixed lines and data within your business
TELSTRA SERVICES INCLUDE:
Managing mobile and fixed services
- Provision of new services
- Assistance with modifications, integrational roaming, disconnections, SIM replacements.
- Manage All4Biz accounts
- Process fixed service activations including NBN migrations
- Transfer or relocation of fixed line services
- Process service redirections
- Log and escalate faults
- Organise faulty hardware replacement and warranty returns
Managing mobile and fixed services
- Order processing for internet transfer from other carriers to Telstra
- Order processing and Order management
- Assist with fault escalation
- Provided assistance with changing speed and or data allowances for existing inter-net services
- Process Adds/ Changes/Moves/ Disconnects of existing services
- Process service relocation orders and manage relocation request
Or Call 1800 115 795
Let your trusted ICT partner take care of your tech needs so you can get back to doing what you do best.
As your business continues to grow, so will your IT requirements, setting up new workstations, integrating more cloud solutions
and backup systems, upgrading your company network, and so on.
Whether your internal team use extra support to keep up, or your current business set- has yet to acquire the necessary resources, our managed
IT solutions on the Gold Coast can help you reach your business goals.
Get an “external IT department” that delivers comprehensive monitoring and management solutions. Through recommending
and complementing the right tech, our services can grow operations, upgrade your processes
and leverage technology as a catalyst for business growth.
Reduced distraction with timely solutions
Proactive system maintenance
Enhanced security and compliance
Priority service responses to resolve outages/faults
Controlled and predictable monthly cost
Allow staff to stay focused on core business goals
Technology Roadmap capturing your future business requirements
Or Call 1800 115 795
Find Managed IT Services on the Gold Coast, Here.
Gold Coast, QLD
6/146 Bundall Road, Bundall QLD 4217
1800 115 795
Frequently Asked Questions for Managed IT Services
As a part of our Managed IT, Telstra and Telephony services, you’ll be assisted by licensed and certified staff with a wealth of experience across IT, Telstra, and Telecommunications as well as Data and Security.
That means your mobile and fixed service requirements, along with your broadband, data & IP needs will be taken care of, such as modifications, roaming, and relocation, as well as help with disconnections, escalation of faults, and order processing.