Managed IT Services & Solutions

Keep everything running as it should with Managed IT Services designed to tackle issues before they impact your business.

Take a proactive approach with end-to-end Managed IT Services.

Safeguard your business environment with comprehensive Information Technology, Communications and Telstra AM managed IT services. As an end-to-end Managed IT Service Provider, we ensure your ICT landscape is well established, maintained and supported. In doing so, we also ensure the productivity and growth of your business is never compromised by systems failures.

KEY BENEFITS

Priority service responses to resolve outages/faults
Proactive system maintenance
Enhanced security and compliance
Reduced distractions with timely resolutions
Allow staff to stay focused on core business goals
Technology Roadmap capturing your future business requirements
Controlled and predictable monthly cost

Inclusions

Dedicated point of contact

We don’t aspire to be just your ‘help desk’ but your trusted technology partner. You will be assigned a dedicated Account Manager who will conduct regular reviews of your ICT operating environment and assist you to understand the latest technologies and how these can benefit your business.

Information Technology

As a certified Microsoft Cloud Solution Provider, our team has expert knowledge of the full range of Microsoft products. We’re also experts in all forms of infrastructure, from on-premises server solutions to cloud-hosted virtual servers and everything in between.

IT SUPPORT SERVICES INCLUDE:

User Account Management
Physical server monitoring and maintenance
Virtual Servers monitoring and maintenance
Security Patch Management
Client Network Configuration Management
24×7 Workstation Monitoring
Disk Space Usage Management
System Administration Support

Microsoft Cloud License Management
Server Backup Monitoring
Disaster Recovery (DR)
Third Party Software Support Coordination
New user deployment (user creation, email setup on devices, systems access)
Change Management

Communication

We have Mitel and LG certified technicians with years of experience in servicing communication systems. Our expert technicians assure your system is maintained for optimum usage.

COMMUNICATION SERVICES INCLUDE:

Preventative maintenance including periodic remote login and download of system diagnostics
Software assurance including running updates as they become available
Third Party Software Support Coordination
Priority response in the event of critical fault/system failure
Extended hardware warranty
Warranty processing and management including courier fees
System administration which can be used for:
configuration changes, reprogramming, supporting new users, fault resolution

Telstra

We can support you with day-to-day management of telecommunications services such as mobiles, fixed lines and data within your business.

TELSTRA SERVICES INCLUDE:

Managing mobile and fixed services

Provision new services
Assistance with modifications, international roaming, disconnections, SIM replacements.
Manage All4Biz accounts
Process fixed service activations including NBN migrations
Transfer or relocation of fixed line services
Process service redirections
Log and escalate faults
Organise faulty hardware replacement and warranty returns

Manage Broadband, Data & IP Services

Order processing for internet transfers from other carriers to Telstra
Order processing and Order Management
Assist with fault escalation
Provided assistance with changing speed and or data allowances for existing internet services
Process Adds/Changes/Moves/ Disconnects of existing services
Process service relocation orders and manage relocation requests

Your dedicated IT, Telstra, Microsoft, and cyber security provider

Dedicated point of contact

Information Technology

IT SUPPORT SERVICES INCLUDE:

User Account Management
Physical server monitoring and maintenance
Virtual Servers monitoring and maintenance
Security Patch Management
Client Network Configuration Management
24×7 Workstation Monitoring
Disk Space Usage Management
System Administration Support

Microsoft Cloud License Management
Server Backup Monitoring
Disaster Recovery (DR)
Third Party Software Support Coordination
New user deployment (user creation, email setup on devices, systems access)
Change Management

Communication

We have Mitel and LG certified technicians with years of experience in servicing communication systems. Our expert technicians assure your system is maintained for optimum usage.

COMMUNICATION SERVICES INCLUDE:

Preventative maintenance including periodic remote login and download of system diagnostics
Software assurance including running updates as they become available
Third Party Software Support Coordination
Priority response in the event of critical fault/system failure
Extended hardware warranty
Warranty processing and management including courier fees
System administration which can be used for:
configuration changes, reprogramming, supporting new users, fault resolution

Telstra

We can support you with day-to-day management of telecommunications services such as mobiles, fixed lines and data within your business.

TELSTRA SERVICES INCLUDE:

Managing mobile and fixed services

Provision new services
Assistance with modifications, international roaming, disconnections, SIM replacements.
Manage All4Biz accounts
Process fixed service activations including NBN migrations
Transfer or relocation of fixed line services
Process service redirections
Log and escalate faults
Organise faulty hardware replacement and warranty returns

Manage Broadband, Data & IP Services

Order processing for internet transfers from other carriers to Telstra
Order processing and Order Management
Assist with fault escalation
Provided assistance with changing speed and or data allowances for existing internet services
Process Adds/Changes/Moves/ Disconnects of existing services
Process service relocation orders and manage relocation requests

Managed IT Services & Solutions

KEY BENEFITS

Inclusions

Dedicated point of contact

Information Technology

IT SUPPORT SERVICES INCLUDE:

Communication

COMMUNICATION SERVICES INCLUDE:

Telstra

TELSTRA SERVICES INCLUDE:

Managing mobile and fixed services

Manage Broadband, Data & IP Services

Your dedicated IT, Telstra, Microsoft, and cyber security provider

Dedicated point of contact

Information Technology

Communication

Telstra

Managing mobile and fixed services

Manage Broadband, Data & IP Services

Related Services

IT Strategy

IT Support

Workplace Collaboration

Cyber Security

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