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Managed IT Services

Keep everything running as it should with Managed IT Services designed
to tackle issues before they impact your business.

BUSINESS SOLUTIONS > MANAGED IT SERVICES

Take a proactive approach with
end-to-end Managed IT Services.

Safeguard your business environment with comprehensive Information Technology, Communications and Telstra AM managed IT services. As an end-to-end Managed IT Service Provider, we ensure your ICT landscape is well established, maintained and supported. In doing so, we also ensure the productivity and growth of your business is never compromised by systems failures.

KEY BENEFITS

Priority service responses to resolve outages/faults

Proactive system maintenance

Enhanced security and compliance

Reduced distractions with timely resolutions

Allow staff to stay focused on core business goals

Technology Roadmap capturing your future business requirements

Controlled and predictable monthly cost

Dedicated point of contact

We don’t aspire to be just your ‘help desk’ but your trusted technology partner. You will be assigned a dedicated Account Manager who will conduct regular reviews of your ICT operating environment and assist you to understand the latest technologies and how these can benefit your business.

Information Technology

As a certified Microsoft Cloud Solution Provider, our team has expert knowledge of the full range of Microsoft products. We’re also experts in all forms of infrastructure, from on-premises server solutions to cloud-hosted virtual servers and everything in between.

IT support services include:
  • User Account Management
  • Physical server monitoring and maintenance
  • Virtual Servers monitoring and maintenance
  • Security Patch Management
  • Client Network Configuration Management
  •  24×7 Workstation Monitoring
  • Disk Space Usage Management
  • System Administration Support
  • Microsoft Cloud License Management
  • Server Backup Monitoring
  • Disaster Recovery (DR)
  • Third Party Software Support Coordination
  • New user deployment (user creation, email setup on devices, systems access)
  • Change Management

Communication

We have Mitel and LG certified technicians with years of experience in servicing communication systems. Our expert technicians assure your system is maintained for optimum usage.

Communication services include:
  • Preventative maintenance including periodic remote login and download of system diagnostics
  • Software assurance including running updates as they become available
  • Third Party Software Support Coordination
  • Priority response in the event of critical fault/system failure
  • Extended hardware warranty
  • Warranty processing and management including courier fees
  • System administration which can be used for:
  • configuration changes, reprogramming, supporting new users, fault resolution

Telstra

We can support you with day-to-day management of telecommunications services such as mobiles, fixed lines and data within your business.

Telstra services include:

Managing mobile and fixed services

  • Provision new services
  • Assistance with modifications, international roaming, disconnections, SIM replacements.
  • Manage All4Biz accounts
  • Process fixed service activations including NBN migrations
  • Transfer or relocation of fixed line services
  • Process service redirections
  • Log and escalate faults
  • Organise faulty hardware replacement and warranty returns

Manage Broadband, Data & IP Services

  • Order processing for internet transfers from other carriers to Telstra
  • Order processing and Order Management
  • Assist with fault escalation
  • Provided assistance with changing speed and or data allowances for existing internet services
  • Process Adds/Changes/Moves/ Disconnects of existing services
  • Process service relocation orders and manage relocation requests

Managed IT Services
Inclusions

Dedicated point of contact

Dedicated point of contact

We don’t aspire to be just your ‘help desk’ but your trusted technology partner. You will be assigned a dedicated Account Manager who will conduct regular reviews of your ICT operating environment and assist you to understand the latest technologies and how these can benefit your business.

Information Technology

Information Technology

As a certified Microsoft Cloud Solution Provider, our team has expert knowledge of the full range of Microsoft products. We’re also experts in all forms of infrastructure, from on-premises server solutions to cloud-hosted virtual servers and everything in between.

IT services include:
  • User Account Management
  • Physical server monitoring and maintenance
  • Virtual Servers monitoring and maintenance
  • Security Patch Management
  • Client Network Configuration Management
  •  24×7 Workstation Monitoring
  • Disk Space Usage Management
  • System Administration Support
  • Microsoft Cloud License Management
  • Server Backup Monitoring
  • Disaster Recovery (DR)
  • Third Party Software Support Coordination
  • New user deployment (user creation, email setup on devices, systems access)
  • Change Management

Communication

Communication

We have Mitel and LG certified technicians with years of experience in servicing communication systems. Our expert technicians assure your system is maintained for optimum usage.

Communication services include:
  • Preventative maintenance including periodic remote login and download of system diagnostics
  • Software assurance including running updates as they become available
  • Third Party Software Support Coordination
  • Priority response in the event of critical fault/system failure
  • Extended hardware warranty
  • Warranty processing and management including courier fees
  • System administration which can be used for:
  • configuration changes, reprogramming, supporting new users, fault resolution

Telstra

Telstra

We can support you with day-to-day management of telecommunications services such as mobiles, fixed lines and data within your business.

Telstra services include:

Managing mobile and fixed services

  • Provision new services
  • Assistance with modifications, international roaming, disconnections, SIM replacements.
  • Manage All4Biz accounts
  • Process fixed service activations including NBN migrations
  • Transfer or relocation of fixed line services
  • Process service redirections
  • Log and escalate faults
  • Organise faulty hardware replacement and warranty returns

Manage Broadband, Data & IP Services

  • Order processing for internet transfers from other carriers to Telstra
  • Order processing and Order Management
  • Assist with fault escalation
  • Provided assistance with changing speed and or data allowances for existing internet services
  • Process Adds/Changes/Moves/ Disconnects of existing services
  • Process service relocation orders and manage relocation requests