Managed IT services: A quick guide
Managed IT services are one of the most effective ways and cost efficient ways for businesses to maintain a robust and effective technology stack. Cloud Voice & Data is a Technology Solutions Partner, that delivers our digital transformation services through our managed IT services offering.
Managed IT services relate to the business process of outsourcing a range of processes and functions relating to the technology management component of an organisation – at both a support and strategic level. It involves a range of processes and functions to improve the operations of a business, while potentially reducing expenses.
These services are typically offered by managed service providers (MSPs) who deliver a broad array of IT-related services and solutions. Managed IT services offer an effective solution for small businesses to enterprise sized organisations to outsource some or all of the technology management and support responsibilities for their companies.
What do managed IT service providers do?
Here is a list of some of the service components offered by managed IT service providers:
IT support, Helpdesk services, proactive maintenance, device and application management
This comprises on-site and remote support to resolve technology issues swiftly and minimise downtime for clients. This also includes maintaining and managing employee devices to ensure they are up-to-date, secure and have access to business-critical applications and employees can access their work environment from anywhere. Part of this service also includes the updating of software, managing the performance of applications and tailoring their usage to business requirements.
Most importantly their goal is to ensure that an IT issue does not become a technology problem.
Network and infrastructure management
Ongoing monitoring of network performance to identify and resolve issues before they impact operations. This also covers off on maintenance and management of essential IT infrastructure, including on-premises and cloud servers, storage and network devices. It also involves regularly backing up data and ensuring that recovery plans are in place in case of data loss.
Communication services
Providing clients Telephony support and management Including managing unified communications solutions (including Unified Communications integrating various communication tools (e.g., voice, video, messaging) into a single platform for better collaboration.
Chief Technology Officer/Chief Information Officer virtual services
Providing access to a c-suite resource who can help develop an IT strategy and roadmap that aligns with business goals. They also provide guidance on budget management and how businesses can use and apply technology to remain competitive in a constantly changing environment.
Cybersecurity measures
Managed service providers protect your business by implementing cybersecurity measures like Implementing robust security protocols to protect against cyber threats. Helping to ensure that compliance and risk managements and helping provide a rapid response to security incidents to minimize damage and downtime.
Why would I use a managed IT services provider?
Cost savings
Predictable costs due to subscription model, reduction of need for in-house IT staff (in some instances reducing overhead.
Access to expertise
Experienced IT professionals with domain expertise across multiple areas related to effectively running the technology function of your business. They also have specialised services and access to the latest in technology advances and industry best practices.
Allows staff to focus on core business
This occurs by streamlining operations, improving efficiencies and allowing management to use these resources to focus on innovation and growth.
When selecting an managed service provider, businesses should consider the following factors:
Cost savings
Predictable costs due to subscription model, reduction of need for in-house IT staff (in some instances reducing overhead.
Access to expertise
Experienced IT professionals with domain expertise across multiple areas related to effectively running the technology function of your business. They also have specialised services and access to the latest in technology advances and industry best practices.
Allows staff to focus on core business
This occurs by streamlining operations, improving efficiencies and allowing management to use these resources to focus on innovation and growth.
When selecting a managed service provider, businesses should consider the following factors
Managed IT services offer businesses a comprehensive solution for their IT needs, providing cost efficiencies, expert support, enhanced security, and improved efficiency so businesses can focus on their core operations and strategic growth, while leaving the complexities of IT management to the experts. Selecting the right managed service provider like Cloud Voice & Data is crucial, and businesses should consider factors such as experience, scalability, and customer support to ensure a successful partnership.
