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CASPA Services

Information and Communications Technology Transformation

July 2020 – Cloud Voice & Data ongoing Managed Services client

Honestly, before engaging Cloud Voice & Data (CVD) we didn’t “get IT”. We saw Technology simply as a
cost to our business with every dollar spent on technology representing a dollar less we could invest in
our kids. I can now say CASPA “get IT” and could not stress more on the importance of partnering with
an aligned and committed IT partner, like CVD, that has provided our business with a level of operational
maturity, technical innovation, proven leadership, and overall business value.

Naarah Rodwell

CEO, CASPA Services

Scope and summary of activities

CASPA Services Ltd. is a leading child welfare and care services provider with over 700 staff members
and operations covering Northern New South Wales, Southern Queensland and the Northern Territory.
In addition to its corporate offices, there are over 30 additional properties and branch sites. The
organisation is forecasting significant growth over the next 18 months as it aims to include a further 300
staff members to its team.

To successfully grow it recognised the need to develop an IT strategy that aligns with its business
objectives and provides it with a robust, scalable technology infrastructure end-to-end solution that
meets its operational, service, and people requirements.

Upon its engagement as the technology partner of CASPA Services, Cloud Voice & Data recognised a
significant digital transformation program would need to be undertaken. The approach undertaken to
meet the unique requirements of CASPA Services included transformation across the end-user (staff
member) environment, infrastructure, network, telephony, and cloud domains. cloud-first approach
enables the client to have confidence in its ‘go anywhere’ growth strategy.

Outcomes Achieved

Consulting closely with the CASPA Executive and their in-house technology team, Cloud Voice & Data
designed a two-phased Digital Transformation Roadmap. This roadmap undertook a Discovery Audit
and Risk Assessment of the CASPA technology environment at the beginning of the engagement and its
capability to effectively support not only the day-to-day operations but more importantly supporting the
significant growth the business was experiencing.

Phase one of the Transformation program saw Cloud Voice & Data undertake a complete refresh of the
Network and Desktop fleet refresh and implement, telephony, video conferencing, Office365 adoption,
and implementation of Dynamics 365 as a strategic application platform for multiple functions. From
the beginning of the engagement, the priorities that were identified included improvement of workplace
efficiency across the organisation through decreased downtime, improved network performance,
telephony, and video conferencing capability, and digital strategy support. Savings of $150,000 have
been achieved via a cloud and UC upgrade in only year one of the transformation project.

As part of the phased approach, implementation of enterprise-level network capability was a critical
element of the digital transformation roadmap, this includes:

Implementation of Enterprise level network capability.

  • Enablement of various security services and filtering for the protection of the enterprise and
  • Network segmentation and permission isolation of critical line of business applications such as
    CRM systems containing data sensitivity.
  • Implementation of carriage high availability and service continuity.
  • Migration to NBN TC1, TC2, TC4, and LTE-based services.
  • Delivery of SD-WAN services across corporate offices.
  • Core infrastructure cabling.
  • Implementation, configuration, and support of Video conferencing capabilities across corporate

Migration to Office 365

  • Decommissioning and consolidation of several on-premises infrastructure services.
  • Capacity for Telephony support for 800+ staff with various end-user requirements
  • Support for remote and mobile workability.
  • Reduction of Telephony carriage and fixed hardware asset costs.
Cloud Voice & Data